SSL Encryption
All data transmitted between your device and the bz88 platform is protected using industry-standard 256-bit SSL encryption. Your personal and financial information is never sent in plain text.
No Data Selling
bz88 does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. Your information is used solely to operate, improve, and secure your bz88 account.
You Control Your Data
Registered bz88 players have the right to access, correct, and request deletion of their personal data at any time by contacting our support team at [email protected].
Transparent Cookie Use
bz88 uses cookies only for session management, analytics, and platform personalisation. We clearly disclose every cookie category we use and the purpose behind each one.
Defined Retention Periods
We do not hold your data indefinitely. bz88 applies clear retention schedules to every category of personal data and securely deletes data once the retention period has elapsed.
AML-Compliant Processing
Certain personal data is retained for AML (anti-money laundering) and KYC compliance. This is a legal obligation and applies to all players who make financial transactions on bz88.
1. Introduction
Who we are, what this policy covers, and our commitment to protecting your privacy.
About This Policy
bz88 ("bz88", "we", "us", "our") is committed to protecting the privacy of every player and visitor who interacts with the bz88 platform. This Privacy Policy ("Policy") explains in clear and accessible terms what personal data we collect from you, the lawful basis on which we process it, how we use and protect it, how long we keep it, and what rights you hold in relation to your own data.
This Policy applies to all personal data processed through the bz88 website at https://bz88.ws, the bz88 mobile betting interface, the bz88 customer support channels, and any other service operated under the bz88 brand. It applies whether you are a registered player, a visitor browsing the site without an account, or a person contacting us via email or support chat.
Data Controller
For the purposes of this Privacy Policy, bz88 acts as the data controller in respect of all personal data collected through the Platform. This means that bz88 determines the purposes and means by which your personal data is processed. If you have any questions about how bz88 handles your personal data, you may contact our data support team directly at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.
Relationship With Our Terms
This Privacy Policy forms part of the overall agreement between you and bz88 and should be read together with our Terms & Conditions and Responsible Gaming Policy. Where this Policy refers to actions you can take in relation to your data — such as requesting deletion or raising a complaint — the procedures described in this Policy take precedence over any general guidance given elsewhere on the Platform in relation to data protection matters.
2. Data We Collect
The categories of personal information bz88 collects and the circumstances in which each is gathered.
Categories of Personal Data
bz88 collects personal data across several categories depending on the nature of your interaction with the Platform. The table below summarises the main categories, specific data types within each, and the context in which collection occurs.
| Category | Data Types | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality, government-issued ID number | Account registration & KYC verification |
| Contact Data | Email address, mobile number, residential address (including city, district, postcode) | Account registration, support enquiries |
| Financial Data | bKash/Nagad wallet numbers, bank account details, transaction history, deposit and withdrawal records | Deposits, withdrawals, KYC |
| Account Data | Username, hashed password, account balance, bonus status, wagering history, game session logs | Ongoing platform use |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone | Every platform visit (automatic) |
| Usage Data | Pages visited, click paths, session duration, game titles accessed, bet slip interactions | Every platform visit (automatic) |
| Communications Data | Support ticket content, email correspondence, live chat transcripts | Customer support interactions |
| KYC Documents | Scanned or photographed copies of National ID, passport, utility bills, payment screenshots | Identity & withdrawal verification |
Automatically Collected Data
When you visit the bz88 website, certain technical and usage data is collected automatically through server logs, cookies, and similar tracking technologies — even if you do not have a registered account. This automatic collection is necessary for the Platform to function correctly, to detect fraud and unusual access patterns, and to generate aggregated analytics that help us improve the bz88 experience for all players. Automatically collected data is not used for direct marketing without your prior consent.
Data Provided Voluntarily
The majority of personal data bz88 holds about you is data you provide directly — during account registration, when completing KYC verification, when making a financial transaction, or when contacting our support team. Providing accurate and up-to-date data in these contexts is a condition of using the bz88 platform. Failure to provide required personal data may result in bz88 being unable to open or maintain your account, process transactions, or deliver support.
3. How We Use Your Data
The specific purposes for which bz88 processes your personal information and the lawful basis for each.
- Account Creation & Management: We use your identity and contact data to create and maintain your bz88 player account, verify your identity, and keep your account records accurate and current.
- Processing Transactions: Financial data is used to process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and partner banks. Transaction records are maintained for accounting and audit purposes.
- KYC & AML Compliance: Identity documents and financial records are used to comply with Know Your Customer obligations and anti-money laundering regulations. This processing is a legal obligation that bz88 must fulfil.
- Fraud Detection & Platform Security: Technical and usage data, alongside account behaviour patterns, are analysed to identify suspicious activity, prevent fraud, detect bonus abuse, and protect the integrity of the bz88 platform for all players.
- Customer Support: Communications data from your support interactions is used to investigate and resolve your queries, complaints, and disputes. Support transcripts are retained to provide continuity of service and to resolve follow-up enquiries.
- Responsible Gaming Monitoring: Account and usage data is analysed to identify patterns that may indicate problem gambling behaviour, enabling bz88 to offer appropriate responsible gaming interventions such as deposit limit suggestions or self-exclusion options.
- Platform Improvement & Analytics: Aggregated usage and technical data is analysed to understand how players interact with the bz88 platform, which features are most valued, and where improvements to navigation, performance, or game selection can be made.
- Marketing Communications: With your explicit consent, contact data may be used to send you promotional emails about bz88 bonuses, new games, cricket betting promotions, and seasonal offers (such as BPL and IPL specials). You may withdraw consent at any time.
- Legal Compliance & Dispute Resolution: Personal data may be processed where necessary to comply with applicable law, respond to regulatory requests, enforce our Terms & Conditions, or defend or bring legal claims.
4. Cookies & Tracking Technologies
How bz88 uses cookies and similar technologies, what each type does, and how you can manage your preferences.
What Are Cookies?
Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites work efficiently, to remember your preferences, and to provide information to the website owner. bz88 uses both first-party cookies (set directly by bz88) and third-party cookies (set by our analytics and security partners). Cookies do not contain executable code and cannot access files stored on your device beyond the data they themselves contain.
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Essential | Session management, login state, security tokens, load balancing | Session | No — required for Platform to function |
| Functional | Language preferences, game lobby view settings, remembered username | Up to 12 months | Yes — disabling may affect experience |
| Analytics | Page view tracking, session duration, navigation path analysis, game engagement metrics | Up to 24 months | Yes — no functional impact |
| Security | CSRF protection tokens, suspicious IP flagging, bot detection | Session | No — required for security |
Managing Cookies
You can manage non-essential cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time through the browser's privacy or settings menu. Please note that disabling essential or security cookies may prevent you from logging in to your bz88 account or using certain platform features. Deleting all cookies will log you out of any active bz88 session and reset any functional preferences you have saved.
5. Data Sharing & Third-Party Disclosure
The limited circumstances in which bz88 shares your personal data with third parties.
Our Approach to Data Sharing
bz88 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Your personal data is shared externally only in the circumstances described below, and only to the minimum extent necessary to fulfil the relevant purpose. Where personal data is shared with third-party service providers, those providers are required to process the data solely on bz88's instructions and in accordance with data protection obligations equivalent to those described in this Policy.
- Payment Processors: Financial data necessary to process your deposit or withdrawal is shared with the relevant payment provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank). Each provider processes this data under their own privacy policy and applicable financial regulation.
- Identity Verification Services: KYC documents and identity data may be shared with third-party identity verification providers to confirm the authenticity of documents and cross-reference personal details against relevant databases.
- Game Software Providers: When you launch a game, your account identifier and session token are shared with the relevant game studio (Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe) to initiate and record the game session. Game providers do not receive your full profile data.
- Analytics Providers: Aggregated and pseudonymised usage data may be shared with analytics service providers to help bz88 understand platform performance and player behaviour at a population level. Individual player identities are not disclosed in analytics data.
- Legal & Regulatory Authorities: Personal data — including financial transaction records and account details — may be disclosed to law enforcement agencies, regulatory bodies, or courts where bz88 is legally obligated to do so, or where disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity.
- Business Succession: In the event of a merger, acquisition, or sale of bz88's business or assets, personal data held by bz88 may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change via the email address registered to your account.
6. Data Retention Periods
How long bz88 keeps different categories of your personal data after your account is closed or inactive.
Retention Principles
bz88 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or accounting obligations. Once the applicable retention period has elapsed, data is securely deleted or permanently anonymised so that it can no longer be linked to any individual. The following table sets out our standard retention schedules by data category.
| Data Category | Retention Period | Basis for Retention |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Contractual obligation, AML compliance |
| Financial Transaction Records | 7 years from transaction date | Legal obligation (financial regulation) |
| KYC Documents | 5 years after account closure | AML legal obligation |
| Wagering & Game History | 3 years from last activity | Legitimate interest (dispute resolution) |
| Support Correspondence | 3 years from last interaction | Legitimate interest (complaint resolution) |
| Technical & Usage Logs | 13 months from collection | Security & fraud prevention |
| Marketing Consent Records | Duration of consent + 2 years | Legal obligation (consent audit trail) |
Players who request account closure may ask for their data to be deleted sooner where no legal retention obligation applies. Such requests are evaluated on a case-by-case basis and are subject to the legal retention requirements listed above, which cannot be waived at the individual player's request.
7. Data Security Measures
The technical and organisational safeguards bz88 applies to keep your personal data secure.
Technical Safeguards
bz88 applies a layered security architecture to protect all personal data stored on and transmitted through the Platform. Core technical measures include 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data stored at rest, hashed and salted password storage (plain-text passwords are never stored), multi-factor authentication options for player accounts, real-time intrusion detection and anomaly monitoring, regular penetration testing by independent security professionals, and automated vulnerability scanning of all public-facing infrastructure.
Organisational Safeguards
Access to personal data within bz88 is restricted to staff members who require it to perform their role. All bz88 staff with access to personal data operate under strict confidentiality obligations and receive regular data protection training. Third-party service providers who process personal data on bz88's behalf are subject to contractual data processing agreements that require them to apply security standards equivalent to those described in this section.
Data Breach Response
In the unlikely event of a personal data breach that poses a risk to affected players, bz88 will take immediate steps to contain the breach, assess its scope, and notify affected players via their registered email address without undue delay. Notifications will include a description of the nature of the breach, the categories of data affected, the likely consequences, and the steps bz88 has taken or proposes to take to address the breach and mitigate its effects.
8. Your Privacy Rights
The rights you hold over your personal data held by bz88, and how to exercise them.
bz88 respects your rights in relation to your personal data. The rights described below are available to all registered bz88 players. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request — [Your Username]". We will verify your identity before acting on any request and will respond within 30 calendar days.
Right of Access
Request a copy of all personal data bz88 holds about you, along with information about how it is being processed.
Right to Rectification
Request correction of any inaccurate or incomplete personal data held in your bz88 account profile.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Right to Restrict Processing
Request that bz88 restricts the processing of your data in certain circumstances, such as while a dispute about accuracy is being resolved.
Right to Data Portability
Request your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service provider.
Right to Object
Object to the processing of your personal data for direct marketing purposes or on the basis of bz88's legitimate interests, where applicable.
Right Against Automated Decisions
Request human review of any automated decision that significantly affects you, such as an automated account suspension triggered by fraud detection systems.
Right to Withdraw Consent
Where data processing is based on your consent (e.g., marketing emails), withdraw that consent at any time without affecting prior lawful processing.
9. Children's Privacy
bz88's strict policy on protecting minors from accessing gambling services.
Strict 18+ Age Policy
bz88 is an adult gaming platform and is strictly prohibited from being accessed by anyone under the age of 18. We do not knowingly collect, process, or store personal data from individuals under the age of 18. If you are under 18 years of age, you must not register an account, access the bz88 platform, or use any bz88 service under any circumstances.
During account registration, all applicants are required to confirm that they are aged 18 or above. Where bz88 has reasonable grounds to believe that a registered account is held by a person under 18, the account will be suspended immediately pending identity verification. If the player is confirmed to be under 18, the account will be permanently closed, all funds will be withheld pending review, and the data associated with the account will be handled in accordance with applicable legal requirements.
Parental Guidance
bz88 strongly encourages parents and guardians to make use of internet filtering tools and parental control software to prevent underage individuals from accessing online gambling websites. If you believe that a minor in your household has created a bz88 account or accessed the Platform, please contact us immediately at [email protected] so that we can take appropriate action without delay. We will treat all such reports with the utmost seriousness and respond within 24 hours.
10. Changes to This Policy
How bz88 communicates updates to this Privacy Policy and what they mean for you.
Policy Updates
bz88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or the services we offer. When we make changes to this Policy, the updated version will be published on this page with a revised "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how bz88 protects your personal data.
Notification of Material Changes
Where bz88 considers a change to this Privacy Policy to be material — meaning it significantly affects the way we collect, use, or share your personal data — we will notify registered players via email to the address on record at least 7 days before the change takes effect. Minor amendments, such as typographical corrections, clarifications of existing practices, or updates to the list of approved payment processors, may be implemented without advance individual notification.
Your continued use of the bz88 Platform after any update to this Privacy Policy has taken effect constitutes your acknowledgement and acceptance of the revised Policy. If you do not agree with the changes, you should stop using the Platform and contact [email protected] to request closure of your account and withdrawal of any remaining balance prior to the effective date.
11. Contact & Complaints
How to reach bz88 with privacy questions, data rights requests, or formal complaints.
Data Rights & General Privacy Enquiries
If you have any questions about this Privacy Policy, wish to exercise any of the data rights described in Section 8, or have concerns about how bz88 has handled your personal data, please contact our support team at [email protected]. Please include your registered username and a clear description of your request or concern in your message. bz88 aims to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 calendar days.
Formal Privacy Complaints
If you are not satisfied with how bz88 has responded to a privacy concern, you may submit a formal written complaint to [email protected] with the subject line "Formal Privacy Complaint — [Your Username]". Formal complaints will be assigned a reference number and escalated to a senior member of the bz88 data team. We aim to issue a final written decision on all formal privacy complaints within 28 calendar days of receipt. Where additional time is required due to the complexity of the matter, we will inform you of the expected timeline in writing.
Support Hours
Our customer support and data team is available to assist you seven days a week between 09:00 and 22:00 Bangladesh Standard Time (BST, UTC+6). For urgent security matters — such as suspected unauthorised account access or a potential data breach — please mark your email as urgent and our team will prioritise your case outside of standard response timelines where possible.
Explore bz88 With Confidence
Your data is protected and your privacy is respected at bz88. Now explore everything the platform has to offer — from live cricket betting to hundreds of casino games — knowing your personal information is in safe hands.